Refund policy

Return and Refund Policy

Thank you for shopping at Sellaroh. We strive to ensure you get the best electronic items and speakers. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window You have 7 days to return an item from the date you received it.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The product must be defective, damaged in transit, or the wrong item delivered.

  • The product must be unused and in the same condition that you received it.

  • Your item must be in the original packaging, including all accessories, manuals, and freebies.

  • Your item needs to have the receipt or proof of purchase.

Mandatory Requirement for Electronics: Since we deal in electronic items, a clear, uncut unboxing video of the package is mandatory to claim any physical damage, missing parts, or wrong item delivery. Return requests without an unboxing video will be rejected.

3. How to Initiate a Return To start a return, please contact our support team:

  • Email: infosellaroh@gmail.com

  • Phone: +91 9580806525 (Mon–Sat, 10:00 AM – 6:00 PM IST)

Please include your Order ID and attach the unboxing video/photos of the defect. Once approved, we will arrange a reverse pickup from your address.

4. Refunds Once we receive your item, our quality check team will inspect it and notify you of the status of your refund.

  • Approved Refunds: If your return is approved, we will initiate a refund.

  • Prepaid Orders: The refund will be credited back to your original method of payment (via Razorpay) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, our team will ask for your Bank Account details or UPI ID. The refund will be transferred to your account within 5 to 7 business days after the inspection is cleared.

5. Non-Refundable Items

  • Products without original packaging or missing accessories.

  • Items damaged due to misuse, electrical surges, or customer negligence.